The Handling of Complaints

1 hour verifiable CPD

Price £6.99

Training Aim

The aim of this course is to further develop professional knowledge, understanding and competence with regards to the handling of complaints.

Training Objectives

Able to identify why patients complain
Understand some of the common areas in which patients complain about
Aware of how to deal with complaints locally
Recognise ways in which you can prevent complaints from occurring

GDC Development Outcome

A - Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns when patients are at risk.

D - Maintenance of skills, behaviours and attitudes which maintain patient confidence in you and the dental profession and put patients’ interests first.

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