Delivery & Order Information

Temperature-controlled medicines during periods of hot weather

Patient safety is our priority.

During hot weather we take extra precautions to make sure temperature-controlled medicines are stored and transported safely, according to MHRA regulatory requirements. This means we need to remove certain delivery options or transport regulated medicines at different times. Your order may take a little longer than usual to arrive and some delivery options (e.g nominated day) will be unavailable.

To ensure you receive the products you need on time for any patient appointments, we advise you to order in advance of hot weather.

We will despatch non-temperature-controlled products (eg PPE) as normal and temperature-controlled medicines as soon as we can do so safely. For mixed orders you will receive separate deliveries. Our delivery partners will continue to share tracking information with you via email (selected couriers will also update via SMS if you have provided your mobile number during checkout).

Order by 6pm

Orders placed before 6pm on a business day will be dispatched the same day. The majority of orders arrive the next business day.

We will normally despatch goods by courier or first class post to UK mainland excluding any area separated by water (‘UK Mainland’) from the mainland (delivery to the Scottish Highlands and Islands may take longer).

Free Delivery

On orders over £50.00. A carriage charge of £4.95 (inc VAT) will be applied to all orders with a total invoice value lower than £50.00.

Prices

All prices on this website are excluding VAT unless otherwise stated.